Shipping policy

At pact.com, we are committed to providing you with the best products and a seamless shopping experience. Our shipping policy is designed to be transparent, setting clear expectations from the moment you place your order to when it arrives at your doorstep.

1. Order Processing

Orders are processed and shipped during our business hours:

  • Monday to Thursday: 8:00 AM - 4:30 PM CST

  • Friday: 8:00 AM - 11:00 AM CST

Please allow 1-3 business days for your order to be processed and packed before it is handed over to the shipping carrier. This processing time may vary depending on the quantity of items in your order. We are closed on weekends and standard U.S. holidays.

2. Domestic Shipping

We offer a range of shipping options for domestic orders within the United States. Shipping costs are calculated at checkout based on your location and the weight of your order. You can select your preferred service from the following options:

  • USPS

    • Priority Mail: Estimated delivery in 1-3 business days.

    • First Class Mail: Estimated delivery in 2-5 business days.

    • Ground Advantage: Estimated delivery in 2-5 business days.

  • UPS

    • UPS Next Day Air®: Next business day delivery.

    • UPS 2nd Day Air®: 2 business day delivery.

    • UPS Ground®: Estimated delivery in 1-5 business days.

  • FedEx

    • FedEx Ground® / FedEx Ground® Economy: Estimated delivery in 1-5 business days.

    • FedEx 2Day®: 2 business day delivery.

    • FedEx Standard Overnight®: Next business day delivery.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

3. International Shipping

We offer international shipping via FedEx Worldwide Express®. All international shipments are sent on an Ex Works (EXW) basis.

This means that all costs and risks, including customs duties, taxes, and any other fees associated with the shipment, become the responsibility of the customer upon the shipment leaving our facility. The customer is responsible for all import duties, customs fees, and local taxes charged by their country's customs department. These fees are not included in the item price or shipping cost and must be paid by the customer upon delivery.

4. Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, the customer is responsible for filing a claim directly with the shipping courier (USPS, UPS, or FedEx). You can use the tracking number provided in your shipping confirmation email to initiate a claim.

We understand that exceptions can occur and will review such cases on a case-by-case basis. Please contact us at info@pact.com if you require assistance with this process.

5. Returns & Repairs

Returns: Our return policy allows for a 30-day money-back guarantee on direct purchases. While we refund the original shipping cost, customers are responsible for the return shipping cost. 

Repairs: We offer repair services for our products. The customer is responsible for all shipping costs associated with sending the item to our facility for repair and having it shipped back to them.

  • For products that are less than one year old and are eligible for repair, the repair cost is a nominal $1.

  • Please note that some legacy products may not be eligible for repair.

If you believe your product is in need of repair, please contact us at info@pact.com for instructions on how to purchase the repair service online.